Refund Policy

Last updated: October 4, 2026

We want you to be confident before you pay — that's why we offer a free trial on your own device first.

1. Before activation

If you paid but your device has not been activated yet, you can cancel and get a full refund. Message us on WhatsApp or live chat, or email [SUPPORT EMAIL].

2. Within [48] hours of activation

If the Service does not work on your device and our support team cannot fix it within [48] hours of activation, we will give you a full refund on request.

3. After that

Plans are prepaid. After the period above, payments are non-refundable, including for unused time, except:

• where we end the Service for reasons other than your breach of our Terms — we refund the unused part of your plan; or
• where the law requires a refund.

4. Not eligible

• Plans suspended for breaking our Terms or Acceptable Use Policy.
• Changes to the channel or title lineup, which may change from time to time under licensing (see our Terms).
• Problems caused by your internet connection or an unsupported device, where we told you about the requirement before you paid.

5. How refunds are paid

Refunds go back to the original payment method within [5–10] business days after we approve them. If that method cannot be refunded, we will agree another way with you. We may ask for your device code or order number to verify the purchase.

6. Chargebacks

Please contact us first — most issues are fixed within minutes. Opening a chargeback suspends the related plan while it is reviewed.

7. Contact

[SUPPORT EMAIL]